Hosted Solutions Support Offering

implement.com is pleased to announce the creation of a new support offering for hosting companies, managed service providers and telecommunications companies focusing on their unique industry:

• Support services that can be used across your entire hosted environment, including HMC, control panel, and other components.
• Services can include proactive support, break-fix support, systems integration, development, training and operations review.
• Pricing is very competitive and cost-effective, with quarterly payments to help with your cash flow.
• The offering flexes with your business cycle, allowing unused hours to roll over into the next quarter, and the option to purchase additional support hours if needed at steep discount.

For a complete description of the offering, please view the Hosted Solutions Support Offering brief.

Hosted Unified Communications

According to experts, the Unified Communications market is on the verge of exploding. The promise of e-mail, voicemail, voice, web conferencing, presence, and instant messaging delivered via a simple, intuitive user interface is expected to drive demand for this service.

Development Insight

As a result of helping scope and develop the technologies that link together to deliver Unified Communications; Hosted Messaging and Collaboration 4.5, including Office Communications Server 2007, implement.com has unique experience in planning, developing, deployment, and integration of Unified Communications solutions utilizing Microsoft technology.

Deployment Experience

implement.com is a leader in Hosted Application planning and deployments. Our Systems Engineers and Software Developers have successfully deployed Unified Communications technologies into hosted environments and integrated with legacy systems to enhance our client’s service offerings.

implement.com can enhance your services by integrating the latest Microsoft communications technologies with existing systems to deliver state of the art communications options to your customers. We are experts in:

• Microsoft Windows Active Directory
• Microsoft Exchange Server 2007
• Microsoft Office Communications Server 2007
• Unified Messaging
• Microsoft Provisioning System
• Microsoft Dynamics CRM 4.0
• Windows SharePoint Services

Hosted Exchange Training

Deploying Hosted Exchange is an important investment for your company. To make the most of this investment and to optimize the level of service you provide to your customers, we offer Hosted Exchange Training.

Our engineers will come to your location and deliver in-depth, customized technical training. At the end of this training, your staff will better understand the key functionalities and inner workings of Hosted Exchange, and how best to maintain this environment in order to support your customer needs for high availability.

Hosted CRM Deployments

Hosted CRM, an add-on component to Microsoft Hosted Messaging and Collaboration, can help your company manage important client communications and opportunities. Because we work so closely with Microsoft, our engineers are well suited to evaluate your environment and business needs, design a Hosted CRM environment that meets your needs, and perform a full deployment.

At the end of your Hosted CRM deployment, we will provide a Deployment Report that describes the process we used for your deployment, any variations from a standard deployment that we performed, and an architecture diagram that identifies key elements such as your server names, IP addresses, user names, and passwords.

Online and Instructor-led Training Design and Development

Your customers need training to understand how they can benefit from the products and services that you sell. Our team of instructional designers, editors, and graphic artists will work with you to understand the key tasks and learning objectives that you want your training to convey, and then design an online or instructor-led training environment that optimizes your customer’s time while conveying the appropriate information.

Your training solution can include an interactive, online, SCORM-compliant user interface with knowledge checks, Microsoft PowerPoint slides, hands-on or online labs, custom graphics, Flash media elements, and screen capture media. All content is fully edited to comply with your company’s style and legal requirements.

Technical Documentation Design and Development

Your customers need real-time answers to their questions, and the way to provide this to them is to offer well-designed, thorough, and accurate technical documentation.

We will work with you to understand your audience needs, content requirements, and delivery mechanism in order to design a documentation solution that works for you. Once we understand your requirements, we will partner with you to create a fully edited documentation set complete with professional graphics that enables your customers to better understand your products and services.

Software Integration Development

Distributed systems, workflow, and provisioning automation are key areas of focus for our software development team. We are experts in software development for Microsoft Provisioning System (MPS) and integration with the Microsoft Solution for Hosted Messaging and Collaboration.

Software as a Service (SaaS) Enablement

SaaS enablement includes utilizing our System Engineering, Content Development, and Software Development teams to enable your application to go to market in a hosted deployment and be sold on a subscription basis. This includes engineering the deployment of the application to scale, utilizing security best practices for hosting, automating provisioning the service, and we develop a solution with seamless integration with the Microsoft Solution for Hosted Messaging and Collaboration.