Implement.com

Integrated Telephony into Hosted Services Product

Situation:
One of the world's largest software companies wanted to integrate a partner's Voice over IP (VoIP) technology into their existing hosted services product.

Solution:
implement.com engineered the solution by extending the hosted services product's underlying services-oriented framework to support the partner's telephony functionality, and then enhanced the hosted services product to expose the new telephony capabilities in an intuitive manner. implement.com also provided product documentation and system testing for the integrated solution.

Results:
implement.com's integration of a telephony technology with the hosted services product allowed service providers to offer small and medium-sized business subscribers a comprehensive managed suite of services that seamlessly integrated VoIP, e-mail, Internet access, collaboration, presence, instant messaging, and desktop services.

Migrated a Service Provider's Hosting Environment

Situation:
A service provider was struggling with their existing hosting infrastructure. They were unable to effectively delegate administration to their customers because their existing solution could not scale. They needed to adopt a new scalable hosting solution that would allow their customers more management control. As a service provider, it was critical that the migration to the new platform needed to be rolled out without any service interruptions or downtime.

Solution:
implement.com was hired to migrate the company's hosting environment from a legacy system to Microsoft Hosted Messaging and Collaboration 3.5. implement.com customized the solution's control panel to meet the client's specific functionality requirements.

Results:
implement.com rolled out a new, scalable solution and customized it according to the service provider's specifications. The migration onto the new platform occurred with zero downtime.

Engineered a Hosted CRM Solution

Situation:
One of the world's largest software companies wanted to easily allow hosters that use their hosted services solution to add customer relationship management (CRM) software as an additional, integrated hosted service.

Solution:
implement.com's engineering and development teams worked together to extend the hosted service's provisioning capabilities to allow it to provision a hosted CRM solution for service providers. implement.com also wrote all of the deployment documentation for installation and configuration.

Results:
implement.com delivered an easy-to-install component that gave service providers a new, automated hosted CRM solution that they could offer to their customers. The new solution also reduced the time to provision a new customer from days to minutes.

Developed a Multipurpose XML Content Authoring System

Situation:
A product in one of the world's largest software companies is updated each fiscal year. Each update to the product required corresponding changes and additions to the technical documentation. In FY06, the company determined that this content needed to be more flexible and reusable for other purposes.

Solution:
implement.com Corporation was engaged to develop a new content authoring plan and process that enabled the creation of XML-based topics that could be reused across a variety of documents. In addition to designing the new authoring system, implement.com was tasked with updating the equivalent of 2,000 pages of content on a very aggressive schedule.

Results:
A new authoring system that used XML was developed and rolled out in support of this content update. Topics were successfully reused across multiple documents, and all content was updated on schedule to support the new product release.

Standardized Field Sales Training

Situation:
A division in one of the world's largest software companies needed to deliver standardized training on a variety of technologies to their field sales people. A Training Guide Specification was provided to implement.com to develop the training.

Solution:
implement.com standardized the materials' look and feel, categorized the training by knowledge depth, and delivered a set of learning decks for eight different products in three specific skill levels.

Results:
In total, 17 SCORM-compliant courses were created in FY06 for internal use by our customer. Additionally, implement.com has been engaged to repurpose some of these courses for use by our customer's Partner community.

Microsoft Connected Services Framework Executive Positioning White Paper

We worked closely with the Connected Services Framework architect to produce a white paper targeted at executive level management.

Developed Sales "Battlecards"

Situation:
A division in one of the world's largest software companies needed to provide targeted information to their field sales regarding many of their products and solutions. The field needed information in a very brief, useful format.

Solution:
implement.com created a set of 8.5-by-11-inch "battlecards." Each card represented a single product or solution and provided key sales information including product details, business value propositions, licensing details, competitor information, contact information, and links to additional resources.

Results:
In total, 10 battlecards were created in FY06 that helped the company's field sales understand at a glance the key sales points and obstacles to selling each of their products.

Engineered and Released Online Content

Situation:
Existing internal processes for the production and release of readiness training for internal support and consulting groups in one of the world's largest software companies was broken, resulting in poor quality and slips in release schedules.

Solution:
The company turned to implement.com to develop new process for releasing courses in a timely fashion with high quality, while simultaneously reducing time requirements for internal staff.

Results:
implement.com developed a new process by which all courses go through stringent quality verification and are sheparded through the release process. Using this new process, over 500 courses have been released on schedule and with high quality over the past 18 months. Continued improvement of tools and processes add to the long-term value for the company.

Repurposed Instructor-led Material to Online Courseware

Situation:
A division in one of the world's largest software companies wanted to make an existing instructor-led course available online.

Solution:
implement.com was contracted to create a SCORM-compliant online Producer course, utilizing the existing PowerPoint slides from the original instructor-led course.

Results:
A fully compliant course, including student assessments and grading, now resides on the company's training site. In addition, a partner-ready version of the same deck was created for the company's partner training program.

Designed a Web Services Generation Tool

Situation:
One of the world's largest software companies had a mandate to integrate their automated provisioning system with an existing framework for building a system on the principles of service-oriented architecture (SOA).

Solution:
implement.com proposed an automated solution: implement.com would author XML schema documents to describe the API interfaces, and then develop a tool to extract schemas from the API and generate Web services.

Results:
implement.com delivered a Web services generation tool that provided rich interaction between the company's hosting product and their services framework. Not only was the Web service generation tool integrated into the build system, it provided a much faster and reliable mechanism to manufacture Web services. By removing the dependency for hand-written code, the solution also reduced the company's documentation and test loads.

Developed a Sample Control Panel

Situation:
In order to attract a new market segment (small ISVs), a software company recognized that it needed to provide a sample control panel that would enable smaller hosting companies to do a more rapid deployment of the company's hosting solution.

Solution:
implement.com created a sample control panel that ISVs could use for rapid deployment. The control panel was built on top of a plug-in architecture that allowed developers to easily add new functionality through a standardized mechanism.

Results:
implement.com delivered a highly customizable environment where features could be turned on and off to fit each ISV's needs. In addition to its plug-in architecture, customers could easily change colors, fonts, logos, and other look-and-feel components to match their corporate identity, giving the hosted solution an almost "out-of-the-box" experience.

Created a Hosted CRM Solution

Situation:
One of the world's largest software companies wanted to develop a hosted version of their customer relationship management (CRM) solution.

Solution:
The development and engineering teams of implement.com provided an end-to-end development solution, performing discovery, requirements gathering, architectural design, system specifications, product development, and unit testing.

Results:
implement.com brought their expertise from a key customer space (solution providers) to an enterprise product to help the company successfully define, develop, and launch their first hosted CRM solution on a very tight timeline.