Situation:
A product in one of the world's largest software companies is updated each fiscal year. Each update to the product required corresponding changes and additions to the technical documentation. In FY06, the company determined that this content needed to be more flexible and reusable for other purposes.
Solution:
implement.com Corporation was engaged to develop a new content authoring plan and process that enabled the creation of XML-based topics that could be reused across a variety of documents. In addition to designing the new authoring system, implement.com was tasked with updating the equivalent of 2,000 pages of content on a very aggressive schedule.
Results:
A new authoring system that used XML was developed and rolled out in support of this content update. Topics were successfully reused across multiple documents, and all content was updated on schedule to support the new product release.
Situation:
A division in one of the world's largest software companies needed to deliver standardized training on a variety of technologies to their field sales people. A Training Guide Specification was provided to implement.com to develop the training.
Solution:
implement.com standardized the materials' look and feel, categorized the training by knowledge depth, and delivered a set of learning decks for eight different products in three specific skill levels.
Results:
In total, 17 SCORM-compliant courses were created in FY06 for internal use by our customer. Additionally, implement.com has been engaged to repurpose some of these courses for use by our customer's Partner community.
The Implement team worked closely with the Connected Services Framework architect to produce a white paper targeted at executive level management.
Situation:
A division in one of the world's largest software companies needed to provide targeted information to their field sales regarding many of their products and solutions. The field needed information in a very brief, useful format.
Solution:
implement.com created a set of 8.5-by-11-inch "battlecards." Each card represented a single product or solution and provided key sales information including product details, business value propositions, licensing details, competitor information, contact information, and links to additional resources.
Results:
In total, 10 battlecards were created in FY06 that helped the company's field sales understand at a glance the key sales points and obstacles to selling each of their products.