Situation:
A product in one of the world's largest software companies is updated each fiscal year. Each update to the product required corresponding changes and additions to the technical documentation. In FY06, the company determined that this content needed to be more flexible and reusable for other purposes.
Solution:
implement.com Corporation was engaged to develop a new content authoring plan and process that enabled the creation of XML-based topics that could be reused across a variety of documents. In addition to designing the new authoring system, implement.com was tasked with updating the equivalent of 2,000 pages of content on a very aggressive schedule.
Results:
A new authoring system that used XML was developed and rolled out in support of this content update. Topics were successfully reused across multiple documents, and all content was updated on schedule to support the new product release.