Situation:
One of the world's largest software companies wanted to integrate a partner's Voice over IP (VoIP) technology into their existing hosted services product.
Solution:
implement.com engineered the solution by extending the hosted services product's underlying services-oriented framework to support the partner's telephony functionality, and then enhanced the hosted services product to expose the new telephony capabilities in an intuitive manner. implement.com also provided product documentation and system testing for the integrated solution.
Results:
implement.com's integration of a telephony technology with the hosted services product allowed service providers to offer small and medium-sized business subscribers a comprehensive managed suite of services that seamlessly integrated VoIP, e-mail, Internet access, collaboration, presence, instant messaging, and desktop services.
Situation:
A service provider was struggling with their existing hosting infrastructure. They were unable to effectively delegate administration to their customers because their existing solution could not scale. They needed to adopt a new scalable hosting solution that would allow their customers more management control. As a service provider, it was critical that the migration to the new platform needed to be rolled out without any service interruptions or downtime.
Solution:
implement.com was hired to migrate the company's hosting environment from a legacy system to Microsoft Hosted Messaging and Collaboration 3.5. implement.com customized the solution's control panel to meet the client's specific functionality requirements.
Results:
implement.com rolled out a new, scalable solution and customized it according to the service provider's specifications. The migration onto the new platform occurred with zero downtime.
Situation:
One of the world's largest software companies wanted to easily allow hosters that use their hosted services solution to add customer relationship management (CRM) software as an additional, integrated hosted service.
Solution:
implement.com's engineering and development teams worked together to extend the hosted service's provisioning capabilities to allow it to provision a hosted CRM solution for service providers. implement.com also wrote all of the deployment documentation for installation and configuration.
Results:
implement.com delivered an easy-to-install component that gave service providers a new, automated hosted CRM solution that they could offer to their customers. The new solution also reduced the time to provision a new customer from days to minutes.