Situation:
One of the world's largest software companies wanted to integrate a partner's Voice over IP (VoIP) technology into their existing hosted services product.
Solution:
implement.com engineered the solution by extending the hosted services product's underlying services-oriented framework to support the partner's telephony functionality, and then enhanced the hosted services product to expose the new telephony capabilities in an intuitive manner. implement.com also provided product documentation and system testing for the integrated solution.
Results:
implement.com's integration of a telephony technology with the hosted services product allowed service providers to offer small and medium-sized business subscribers a comprehensive managed suite of services that seamlessly integrated VoIP, e-mail, Internet access, collaboration, presence, instant messaging, and desktop services.