Engineered a Hosted CRM Solution
Situation:
One of the world's largest software companies wanted to easily allow hosters that use their hosted services solution to add customer relationship management (CRM) software as an additional, integrated hosted service.
Solution:
implement.com's engineering and development teams worked together to extend the hosted service's provisioning capabilities to allow it to provision a hosted CRM solution for service providers. implement.com also wrote all of the deployment documentation for installation and configuration.
Results:
implement.com delivered an easy-to-install component that gave service providers a new, automated hosted CRM solution that they could offer to their customers. The new solution also reduced the time to provision a new customer from days to minutes.